Frequently asked questions

Everything you need to know before booking.

This page will cover the most common questions about how sessions work, payments, and platform guarantees. It is currently being built and will be published soon.

Refund policy

We apply a tiered refund policy based on who cancels and how much notice is given.

If you cancel

  • 48 hours or more before the session: a full 100% refund.
  • Between 24 and 48 hours before: a 50% refund.
  • Less than 24 hours before: no refund.

If the expert cancels, or doesn't show up

A full 100% refund, no exceptions — the 24–48h window only applies to client-initiated cancellations.

Sessions booked with a subscription plan

Instead of a cash refund, the session returns as a credit on your plan so you can reschedule, unless you cancel with less than 24 hours' notice.